RETURN AND REFUND POLICY
Returns are accepted for all unworn and undamaged items in their original packaging.
You must email us within 14 days of receipt of your purchase to request a return authorization. Please include your order number and the item(s) you wish to return. Once approved, you will receive a return authorization number and detailed return instructions.
After a return authorization has been issued, the item(s) must be shipped back within 14 days. Items sent after this period will not be eligible for a refund and may be returned to the sender at their expense.
We do not provide prepaid return labels; the buyer is responsible for return shipping costs. We strongly recommend using a tracked shipping service to ensure safe delivery of your return.
Refunds will be issued only after the returned product has been received and inspected. Unworn and undamaged sunglasses in original packaging are eligible for refund.
Items showing signs of wear, damage, or alteration will not be refunded and will be returned to the sender at their expense.
WARRANTY
Air Fit eyewear is covered by a 30-day warranty from the original date of purchase against manufacturing defects in materials and workmanship.
Proof of purchase is required for all warranty claims. Claims cannot be reviewed without the original itemized purchase receipt showing the product and date of purchase. Credit card or bank records are not accepted as proof of purchase.
This warranty covers manufacturing defects only. Damage resulting from normal wear, misuse, improper cleaning or care, improper storage, or accidental damage is not considered a manufacturing defect and is not covered.
Lens damage resulting from improper cleaning, care, or accidental damage is not considered a manufacturing defect and is not covered.
POLICY APPLICATION – NO EXCEPTIONS
To ensure fair and consistent treatment of all customers, our warranty policy is applied uniformly. Warranty terms and eligibility requirements are firm, and exceptions are not made based on individual circumstances, including circumstances regarding product damage or proof-of-purchase requirements.
SHIPPING
Orders are processed and shipped within 3–5 business days, excluding weekends and U.S. federal holidays. Processing times are estimates only and do not constitute a delivery guarantee.
Delivery dates are not guaranteed unless expedited shipping is requested via email prior to placing your order, confirmed by merchant and additional shipping charges are paid.
If a customer requires delivery by a specific date, the customer must notify us prior to shipment. While we will make reasonable efforts to accommodate such requests, accommodation is not guaranteed.
Once an order has been shipped, it cannot be canceled, redirected, intercepted, or modified, including changes to the shipping address.
Customers are solely responsible for providing accurate, complete, and current shipping information at the time of purchase. We are not responsible for shipments delivered to incorrect, incomplete, outdated, or inaccessible addresses. This includes, but is not limited to, hotels, temporary addresses, vacation rentals, or addresses where the recipient is no longer present.
Orders shipped to an address provided by the customer that is returned, lost, or undeliverable due to address issues remain the customer’s responsibility.
WEAR + CARE
Use a microfiber cloth to clean all lenses. Do not use cleaning agents. Avoid sunscreen, chlorine, salt water, chemicals, and other substances on lenses. Store sunglasses properly when not in use to help prevent scratches and other damage.
CONTACT
Questions? We are happy to help! Please email us at info@shopairfit.com with any questions.